We hope that you will be happy with your purchase. However, if you wish to return an item, please follow the instructions below. If you are requesting missing or defective parts from your order, we are here to help.

We offer returns within 30 days of receiving your order on godear.com. For missing or defective parts from orders purchased through other retailers in the United States, please contact us within 7 days of receiving your order.

Please check your package within the required timeframe. We guarantee a full refund only for eligible returns requested within 30 days of receipt.

RETURN

30-Day Return Policy

This Return Policy applies only to purchases made directly through godear.com. If you purchased from another retailer, please contact the original seller regarding returns or refunds.

Please note the following exceptions to our return policy

• Products that have been modified, installed, damaged by the customer, or are no longer in original condition will not be accepted for return.
• Special order, clearance, or final sale items are not eligible for return.
• Returned items must be in the same condition as received and include original packaging, hardware, accessories, and components.
• Returned items must include receipt or proof of purchase.
• Return requests must be submitted within 30 days of receiving your order.

What you need to know

• We will only process returns when a return request has been submitted and approved.
• Unauthorized returned products will not be processed.
• For defective items, return postage may be covered by GoDear Design. Photos or videos of the defective item may be required for verification.
• Return shipping charges are the responsibility of the customer and are non-refundable unless the product is confirmed defective.
• A restocking fee (10% of the order amount) may apply if the return tracking number is provided beyond 30 days of receiving your order.
• Returns are not accepted simply because you changed your mind, found a lower price elsewhere, no longer want the item, or ordered the wrong product.
• Refunds will be issued to the original payment method used for the purchase.
• If you placed your order through Amazon, Walmart, Lowe’s, Home Depot, or another retailer, please contact the original seller for return assistance.

Orders Shipped via Freight Forwarders

If you choose to ship your order through a third-party freight forwarding service, please note:

• Delivery is considered complete once the order has been successfully delivered to the designated U.S. freight forwarding address.
• Orders delivered to a third-party freight forwarder may not be eligible for return or refund.
• GoDear Design is not responsible for any loss, damage, delay, or missing items that occur after delivery to the freight forwarding address, including during international transportation.

How to Start Your Return

1. Fill out the return request form below.
2. Our team will review your request.
3. We will contact you by email once your return is approved.
4. Please provide the return tracking number by replying to our email after the return shipment has been sent.
5. After we receive the return package and complete inspection, we will issue the refund accordingly.

MISSING OR DEFECTIVE PARTS

Please inspect your order upon delivery.

If your product arrives damaged, defective, or missing parts, please contact GoDear Design Customer Support within 7 days of delivery.

Photos or videos may be required to verify the issue before approving replacement parts, replacement items, or refunds.