frequently asked questions

PANEL TRACK BLIND

Vertical blind with adjustable width and height.

FAQ

FREE STOP® ROLLER SHADE

Cordless roller shade that stops anywhere you want.

FAQ

MOTORIZED ROLLER SHADE

Motorized roller shade with remote control.

FAQ

DECORATING FABRIC

Non pasted natural woven decor fabric.

FAQ

FAQ-MOTORIZED ROLLER SHADE

Specification

Please check the size chart before placing the order.
MOUNT: minimum 3 inch depth required for inside mount.

Motorized roller shade size chart:  
In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 0.9 inch shorter than the head rail on both sides.

Motorized zebra roller shade size chart:
In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 1.0 inch shorter than the head rail on both sides.

We do not provide custom-made products currently.

Please refer to our product listing, we have 23",27",31",33',35",46"W X 72" L.

Motorized roller shade size chart:  
In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 0.9 inch shorter than the head rail on both sides.

Motorized zebra roller shade size chart: 
In order to accommodate the cordless mechanism, the actual roller blind is 1/2 inch shorter than the listing size and the fabric is 1.0 inch shorter than the head rail on both sides.

Neither width nor length can be cut.
You can adjust the length of the blinds by stopping the blind at any position you want.

Operation

A motorized roller shade comes with a remote control but it cannot be setup with phone app, Google assistant, Alexa or any smart device.

The wireless remote control is operated with ALKALINE batteries and there is no wall power outlet needed.

(1) We suggest customers to use one remote to control one shade. There might be frequency interference occurred when using one remote control multiple shades.

(2) We provide 1 to 4 remote to operate 4 shades by a remote, there are four frequencies in a 1 to 4 remote control. Please assign each frequency to each shade's receiver and operate them one by one. 1 to 4 remote control should control the shades individually. Simply long press the bottom while rolling up or down the shade and let go at the shade’s stop position.

After installation, if it works abnormally please make sure the followings:

(1) Check the direction of the batteries and it should only use ALKALINE batteries.
(2) Make sure the cord inserts into the receiver well.
(3) Confirm if it is out of battery.

The roller shades use batteries instead of AC power.

Installation

The roller shades can be installed with inside and outside mount.

Kindly check the installation video for your reference.

The motorized roller shades are made for indoor use or it may deteriorate the color if Installing outside.

Product details

Please use the dry towel or cleaning duster to clean. Kindly note that DO NOT disassemble the product and wash.